Who We Are

As one of the fastest growing cities in the nation, Charlotte, North Carolina offers all the amenities of a big city while maintaining a small-town feel. With clinical programming designed to be as dynamic and diverse as the city itself, Pasadena Villa Outpatient – Charlotte is proud to call the “Queen City” home and be a premier provider of behavioral healthcare services to this vibrant community. Our facility specializes in treating adults, 18 years and older, who struggle with various mental illnesses, including but not limited to, depression, anxiety, bipolar disorder, and psychotic disorders.

We place a strong emphasis on learning and practicing coping skills, life skills, and self-management strategies to address here-and-now difficulties and help clients build a life worth living. At Pasadena Villa Outpatient – Charlotte, we believe everyone can learn, grow, and recover, so we do everything we can to prepare our clients for life after treatment.

Note: We do not accept Medicare or Medicaid.

Pasadena Villa Outpatient
Positive Treatment Outcomes

What We Treat

We specialize in treating complex mental health conditions and co-occurring disorders. The multimodality approach involving group, individual, and family therapy along with psychiatric services allows our clinical team to effectively understand and address challenging behavioral issues. Often, it’s the combination of multiple mental health conditions and co-occurring disorders that hinders progress with traditional services. At our facility we treat:

  • Anxiety Disorders
  • Bipolar Disorder
  • Depressive Disorders
  • Personality Disorders including Borderline Personality Disorder (BPD)
  • Psychotic Disorders

Levels of Care

At Pasadena Villa Outpatient – Charlotte, we offer two levels of care for mental health treatment: a partial hospitalization program (PHP) and an intensive outpatient program (IOP). Additionally, we have a virtual intensive outpatient program (V-IOP) available in the evenings for those throughout the state of North Carolina.

The partial hospitalization program (PHP) is the most comprehensive outpatient program we offer. It serves as a preventive program to hospitalization, as well as a solid bridge for those stepping down from a hospitalization or a residential treatment program. In PHP, clients attend programming five days a week for six hours per day.

IOP is designed to help individuals who are experiencing an increase in distressing symptoms and behaviors or are not progressing in traditional outpatient services. The extra treatment and support foster meaningful improvement and create a solid foundation for clients transitioning back to traditional outpatient treatment. Our IOP meets three to five days a week for three hours a day.

Day Virtual Intensive Outpatient Program (V-IOP): Our virtual intensive outpatient program (V-IOP) is a convenient and COVID-safe option that allows participants to join programming virtually, which meets three hours per day and three times per week.

Evening V-IOP: Provided throughout the state of North Carolina, our evening V-IOP is an eight-week virtual program offered only in the evenings on Mondays, Wednesdays, and Thursdays from 5:00 pm to 8:00 pm EST. Learn more here.

It’s okay to have questions.
Learn more about the different levels of care.

Learn More

Positive Treatment Outcomes

Our Program

At Pasadena Villa Outpatient – Charlotte, we provide customized care that’s designed to meet each client’s specific needs and unique goals. We understand that people are not their diagnosis; they’re a combination of all that’s happened in their lives and their future journeys. Because of this, our clinical team of board-certified psychiatrists, licensed clinical social workers, registered art therapists, and licensed professional counselors partner with clients and their families to design treatment plans that provide a successful pathway to recovery.

Our clinical team creates intensive treatment plans that allows each client to explore new ways to enjoy life. In a supportive and healing environment, we take a whole-person approach to treatment using evidence-based modalities that facilitate progress from clinical care towards independent self-care. Our program provides tailored psychotherapy groups each week that teach our clients practical ways to handle life’s challenges, ensuring they address each client’s needs. Group-based therapy, individual psychotherapy, and family sessions ensure optimal progress in treatment and help improve each client’s quality of life.

The treatment process begins with the primary therapist conducting a comprehensive assessment that, upon permission from each client, includes consultation with the client’s prescriber, psychotherapist, significant others, and other service providers. Our experienced psychiatrists oversee all treatment, conduct psychiatric evaluations, and provide careful medication management as needed. Our psychiatrists communicate with the community prescriber ensuring medication changes fit within their treatment plan. Additionally, we value and foster collaboration with community providers as we serve as an extension of each client’s treatment team. The two-way communication ensures clients receive seamless continuity of care as they transition into and out of our program.

Aetna Logo

Beacon Logo


Cigna Logo

Magellan Health Logo

Optum Logo

Payment Options

Pasadena Villa Outpatient – Charlotte is in-network with Aetna, Beacon Health, Blue Cross Blue Shield, Carolina Behavioral Health Alliance (CBHA), Cigna, Magellan, and Optum. We also accept out-of-network benefits from other major insurance companies. For those preferring to pay for treatment directly, we offer a private-pay rate. Additionally, Pasadena Villa Outpatient – Charlotte is a participating provider in the VA Community Care Network. Our NPI number is 1598316770 and our Tax ID number is 82-0800055.

What Alumni, Families, and Clinical Partners Are Saying

“The team at Pasadena Villa really helped me in a time of need. I thought I needed help, but realized how much I really needed after working with the wonderful team here. It’s such a journey you go on in this program and I can’t recommend them enough. I started out being skeptical of the work and if I even needed the help. After my first week, I was looking forward to going in and working on myself. And now I write this wishing I could stay in group forever. My time is done now and I’m hopeful again for my future to come. When they said you’ve graduated the program, I started to cry in realization of just how far I’ve come. I’m hopeful for anybody struggling with life that they will find this program and reap all of the benefits it has to offer. Thank you Pasadena Villa. You’ve changed my life.
The staff is awesome and gives such a diversity of therapies. Each individual helped me out in one way or the other and gave me the space I needed to work through difficult topics. I never felt pressured or put on the spot. Also… great lunches! They get food delivered from local restraints that you get to choose from each week. Love to all that are struggling and hope you find what you need to keep moving forward.”

Grateful Pasadena Villa Outpatient - Charlotte Alumnus

“Highly recommend! The staff was very understanding and tended to my specific needs. Group topics were thought-provoking and interactive. This treatment truly changed my life and for that I am grateful. I took the steps needed to seek help and Pasadena Villa was there for me.”

Grateful Pasadena Villa Outpatient - Charlotte Alumnus

“Back in October, I started to struggle once again with addiction and came upon this place through a referral. I cannot tell you how happy I am that this practice became a part of my life. I’ve been an addict for over 20 years and I suffer from multiple mental health problems. I did not try and seek any kind treatment until January 2017 when I felt at my very lowest. I went to rehab in South Florida for 3 months and all it really did was keep me sober for a short stint, but I did not understand myself or how to use effective coping skills. Pasadena Villa gave me all of that and so much more. The therapists there really challenged me to open up and learn about myself and they also nurtured me through some incredibly difficult self-discoveries and exposed traumas. I feel more confident now, more than ever, with the skills I’m leaving with and how to apply them every day to live a much happier and balanced life. I could not thank every member of their staff enough, and I hope if you’re reading this then maybe you’ll brave that first reach for help because I know how difficult that can be for lots of us.”

Grateful Pasadena Villa Outpatient - Charlotte Alumnus

“What an experience this was for me and my recovery. I came in very apprehensive and knew nothing about group therapy. I was welcomed with open arms by the staff and the entire group. I can’t tell you how much this place changed me. I have so many positive memories and I learned so many important life skills as well as built a toolbox of coping skills to be strong for the rest of my life.”

-Grateful Client

“I absolutely love Pasadena Villa and owe them so much for all the help that they have given me. I came there really anxious and was just a mess with my mental health. With the kind staff and the structured classes and group, I was able to get a good hold of my mental health and got better. Anyone who is seeking help for their mental health should reach out to Pasadena, they will change your life for the best.”

- Grateful Client

Our Staff

Breaking Down the Different Levels of Outpatient Care

In this video, Dr. Shannon Marshall breaks down the different levels of outpatient care and further expands on the type of support you can expect.

Start Your Journey

Pasadena Villa Outpatient – Charlotte has helped so many on their roads to recovery and we make it easy for clients to take the next step in their recovery. Call our Admissions Team today or fill out the form to receive a call back.